Business Process Outsourcing Services

Helping Businesses Grow and Succeed

BPO.Company can help you redefine and take your business to the next level by providing robust business processes integrated with intelligent operations.

“The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity and reduce work cycles.”
— Azim Premji, Chairman of Wipro Limited

“Do what you do best and outsource the rest.”
— Peter F. Drucker

Organizations contract with BPO vendors for two main areas:

Back office task

Data management
Quality assurance
Market research
Invoice processing
Data entry

Front office task

Emails
Phone calls
Interactions with customers
Live support chat

Companies outsource business processes to help manage customer support, market research, inbound and outbound sales, technical support, and appointment scheduling.

Key Benefits From Business Process Outsourcing

FOCUS

It helps the business to focus and concentrate on core business activities, whereas the higher management can focus on decision making and policies of the company.

COST REDUCTION

Reduce overhead involved with full-time equivalent employees and benefit from currency arbitrage

SMART HUMAN RESOURCE ALLOCATION

Reduce the need for high salaried individuals to waste time on repetitive and low-value tasks.

Working here is a lot more fun since we started outsourcing our stress ! Want your team to feel this way ?

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Did You Know?

78% of organizations view their relationship with their BPO company as positive
80% of businesses crave more structure in their work with their BPO partner
57% of companies turn to business process outsourcing to focus on core matters, operations, and functions
The share of businesses currently using the business process outsourcing industry for their information technology needs stands at 74%

How to select a service provider

Selecting a service provider is a difficult decision. But start by realizing that no one outsourcer is going to be an exact fit for your needs. Trade-offs will be necessary. To make an informed decision, articulate what you want from the outsourcing relationship to extract the most important criteria you seek in a service provider.

Some examples of the questions you’ll need to consider include:

What’s more important to you: the total amount of savings an outsourcer can provide you or how quickly they can cut your costs?
Do you want broad capabilities or expertise in a specific area?
Do you want low, fixed costs or more variable price options?

Once you define and prioritize your needs, you’ll be better able to decide what trade-offs are worth making.